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<h1 id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-main">Service-Prototyping</span></h1>
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<div id="mw-content-text" class="mw-body-content mw-content-ltr" lang="de" dir="ltr"><div class="mw-content-ltr mw-parser-output" lang="de" dir="ltr"><p>Das <b><a href="Dienstleistung" title="Dienstleistung">Service</a>-Prototyping</b> lässt sich in den <a href="Service_Design" title="Service Design">Service-Design</a>-Prozess einordnen.<sup id="cite_ref-1" class="reference"><a href="#cite_note-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-2" class="reference"><a href="#cite_note-2"><span class="cite-bracket">[</span>2<span class="cite-bracket">]</span></a></sup> Es ermöglicht eine Visualisierung der Idee. <a href="Muster" title="Muster">Prototypen</a> besitzen bereits die wesentlichen Eigenschaften des finalen Services.<sup id="cite_ref-BlomkvistHolmlid5_3-0" class="reference"><a href="#cite_note-BlomkvistHolmlid5-3"><span class="cite-bracket">[</span>3<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-Leimeister174_4-0" class="reference"><a href="#cite_note-Leimeister174-4"><span class="cite-bracket">[</span>4<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-5" class="reference"><a href="#cite_note-5"><span class="cite-bracket">[</span>5<span class="cite-bracket">]</span></a></sup> Dadurch haben Nutzer erstmals die Möglichkeit, die Dienstleistung zu „erleben“ und das Konzept wird überprüfbar.<sup id="cite_ref-6" class="reference"><a href="#cite_note-6"><span class="cite-bracket">[</span>6<span class="cite-bracket">]</span></a></sup> So kann bereits frühzeitig getestet werden, ob die Dienstleistung verstanden wird, ob sie gebraucht wird und wo gegebenenfalls Schwachstellen liegen, ohne den Service bereits fertiggestellt zu haben.<sup id="cite_ref-BlomkvistHolmlid5_3-1" class="reference"><a href="#cite_note-BlomkvistHolmlid5-3"><span class="cite-bracket">[</span>3<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-Leimeister174_4-1" class="reference"><a href="#cite_note-Leimeister174-4"><span class="cite-bracket">[</span>4<span class="cite-bracket">]</span></a></sup> Häufig angewandte Methoden des Prototypings sind <a href="Mockup" class="mw-redirect" title="Mockup">Mockups</a>, <a href="Storyboard" title="Storyboard">Storyboards</a>, <a href="Szenarioanalyse" title="Szenarioanalyse">Szenarioanalysen</a> und Wizard-of-Oz-Anwendungen.<sup id="cite_ref-7" class="reference"><a href="#cite_note-7"><span class="cite-bracket">[</span>7<span class="cite-bracket">]</span></a></sup> Blomkvist und Holmlid (2010) legen jedoch nahe, dass ein Prototyp fast alles sein kann so lange eine zweckdienliche Eigenschaft der Service-Idee dargestellt wird.<sup id="cite_ref-8" class="reference"><a href="#cite_note-8"><span class="cite-bracket">[</span>8<span class="cite-bracket">]</span></a></sup>
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<div class="mw-heading mw-heading2"><h2 id="Einzelnachweise">Einzelnachweise</h2></div>
<ol class="references">
<li id="cite_note-1"><span class="mw-cite-backlink"><a href="#cite_ref-1">↑</a></span> <span class="reference-text">Johan Blomkvist, Stefan Holmlid: <cite style="font-style:italic">Service Prototyping According to Service Design Practitioners</cite>. In: <cite style="font-style:italic">Proceedings of ServDes</cite>. 2010 (<a rel="nofollow" class="external text" href="http://www.servdes.org/pdf/2010/blomkvist-holmlid.pdf">servdes.org</a> [PDF; abgerufen am 20. Juni 2015]).<span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rfr_id=info:sid/de.wikipedia.org:Service-Prototyping&rft.atitle=Service+Prototyping+According+to+Service+Design+Practitioners&rft.au=Johan+Blomkvist%2C+Stefan+Holmlid&rft.btitle=Proceedings+of+ServDes&rft.date=2010&rft.genre=book" style="display:none"> </span></span>
</li>
<li id="cite_note-2"><span class="mw-cite-backlink"><a href="#cite_ref-2">↑</a></span> <span class="reference-text"><a href="Jan_Marco_Leimeister" title="Jan Marco Leimeister">Jan Marco Leimeister</a>: <cite style="font-style:italic">Dienstleistungsengineering und -management</cite>. <a href="Springer_Gabler" title="Springer Gabler">Springer Gabler</a>, <a href="Berlin" title="Berlin">Berlin</a> 2012, ISBN 978-3-642-27982-9, <span style="white-space:nowrap">S.<span style="display:inline-block;width:.2em"> </span>173<span style="display:inline-block;width:.2em"> </span>f</span>.<span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rfr_id=info:sid/de.wikipedia.org:Service-Prototyping&rft.au=Jan+Marco+Leimeister&rft.btitle=Dienstleistungsengineering+und+-management&rft.date=2012&rft.genre=book&rft.isbn=9783642279829&rft.pages=173+f&rft.place=Berlin&rft.pub=Springer+Gabler" style="display:none"> </span></span>
</li>
<li id="cite_note-BlomkvistHolmlid5-3"><span class="mw-cite-backlink">↑ <sup><a href="#cite_ref-BlomkvistHolmlid5_3-0">a</a></sup> <sup><a href="#cite_ref-BlomkvistHolmlid5_3-1">b</a></sup></span> <span class="reference-text">Johan Blomkvist, Stefan Holmlid: <cite style="font-style:italic">Service Prototyping According to Service Design Practitioners</cite>. In: <cite style="font-style:italic">Proceedings of ServDes</cite>. 2010, <span style="white-space:nowrap">S.<span style="display:inline-block;width:.2em"> </span>5</span> (<a rel="nofollow" class="external text" href="http://www.servdes.org/pdf/2010/blomkvist-holmlid.pdf">servdes.org</a> [PDF; abgerufen am 20. Juni 2015]).<span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rfr_id=info:sid/de.wikipedia.org:Service-Prototyping&rft.atitle=Service+Prototyping+According+to+Service+Design+Practitioners&rft.au=Johan+Blomkvist%2C+Stefan+Holmlid&rft.btitle=Proceedings+of+ServDes&rft.date=2010&rft.genre=book&rft.pages=5" style="display:none"> </span></span>
</li>
<li id="cite_note-Leimeister174-4"><span class="mw-cite-backlink">↑ <sup><a href="#cite_ref-Leimeister174_4-0">a</a></sup> <sup><a href="#cite_ref-Leimeister174_4-1">b</a></sup></span> <span class="reference-text"><a href="Jan_Marco_Leimeister" title="Jan Marco Leimeister">Jan Marco Leimeister</a>: <cite style="font-style:italic">Dienstleistungsengineering und -management</cite>. <a href="Springer_Gabler" title="Springer Gabler">Springer Gabler</a>, <a href="Berlin" title="Berlin">Berlin</a> 2012, ISBN 978-3-642-27982-9, <span style="white-space:nowrap">S.<span style="display:inline-block;width:.2em"> </span>174</span>.<span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rfr_id=info:sid/de.wikipedia.org:Service-Prototyping&rft.au=Jan+Marco+Leimeister&rft.btitle=Dienstleistungsengineering+und+-management&rft.date=2012&rft.genre=book&rft.isbn=9783642279829&rft.pages=174&rft.place=Berlin&rft.pub=Springer+Gabler" style="display:none"> </span></span>
</li>
<li id="cite_note-5"><span class="mw-cite-backlink"><a href="#cite_ref-5">↑</a></span> <span class="reference-text">Youn-Kyung Lim, Erik Stolterman, Josh Tenenberg: <cite style="font-style:italic">The anatomy of prototypes</cite>. In: <cite style="font-style:italic">ACM Transactions on Computer-Human Interaction</cite>. <span style="white-space:nowrap">Band<span style="display:inline-block;width:.2em"> </span>15</span>, <span style="white-space:nowrap">Nr.<span style="display:inline-block;width:.2em"> </span>2</span>, 2008, <span style="white-space:nowrap">S.<span style="display:inline-block;width:.2em"> </span>3</span>, <a href="Digital_Object_Identifier" title="Digital Object Identifier">doi</a>:<span class="uri-handle" style="white-space:nowrap"><a rel="nofollow" class="external text" href="https://doi.org/10.1145/1375761.1375762">10.1145/1375761.1375762</a></span>.<span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rfr_id=info:sid/de.wikipedia.org:Service-Prototyping&rft.atitle=The+anatomy+of+prototypes&rft.au=Youn-Kyung+Lim%2C+Erik+Stolterman%2C+Josh+Tenenberg&rft.date=2008&rft.doi=10.1145%2F1375761.1375762&rft.genre=journal&rft.issue=2&rft.jtitle=ACM+Transactions+on+Computer-Human+Interaction&rft.pages=3&rft.volume=15" style="display:none"> </span></span>
</li>
<li id="cite_note-6"><span class="mw-cite-backlink"><a href="#cite_ref-6">↑</a></span> <span class="reference-text">Youn-Kyung Lim, Erik Stolterman, Josh Tenenberg: <cite style="font-style:italic">The anatomy of prototypes</cite>. In: <cite style="font-style:italic">ACM Transactions on Computer-Human Interaction</cite>. <span style="white-space:nowrap">Band<span style="display:inline-block;width:.2em"> </span>15</span>, <span style="white-space:nowrap">Nr.<span style="display:inline-block;width:.2em"> </span>2</span>, 2008, <span style="white-space:nowrap">S.<span style="display:inline-block;width:.2em"> </span>2</span>, <a href="Digital_Object_Identifier" title="Digital Object Identifier">doi</a>:<span class="uri-handle" style="white-space:nowrap"><a rel="nofollow" class="external text" href="https://doi.org/10.1145/1375761.1375762">10.1145/1375761.1375762</a></span>.<span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rfr_id=info:sid/de.wikipedia.org:Service-Prototyping&rft.atitle=The+anatomy+of+prototypes&rft.au=Youn-Kyung+Lim%2C+Erik+Stolterman%2C+Josh+Tenenberg&rft.date=2008&rft.doi=10.1145%2F1375761.1375762&rft.genre=journal&rft.issue=2&rft.jtitle=ACM+Transactions+on+Computer-Human+Interaction&rft.pages=2&rft.volume=15" style="display:none"> </span></span>
</li>
<li id="cite_note-7"><span class="mw-cite-backlink"><a href="#cite_ref-7">↑</a></span> <span class="reference-text"><a href="Jan_Marco_Leimeister" title="Jan Marco Leimeister">Jan Marco Leimeister</a>: <cite style="font-style:italic">Dienstleistungsengineering und -management</cite>. <a href="Springer_Gabler" title="Springer Gabler">Springer Gabler</a>, <a href="Berlin" title="Berlin">Berlin</a> 2012, ISBN 978-3-642-27982-9, <span style="white-space:nowrap">S.<span style="display:inline-block;width:.2em"> </span>174<span style="display:inline-block;width:.2em"> </span>ff</span>.<span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rfr_id=info:sid/de.wikipedia.org:Service-Prototyping&rft.au=Jan+Marco+Leimeister&rft.btitle=Dienstleistungsengineering+und+-management&rft.date=2012&rft.genre=book&rft.isbn=9783642279829&rft.pages=174+ff&rft.place=Berlin&rft.pub=Springer+Gabler" style="display:none"> </span></span>
</li>
<li id="cite_note-8"><span class="mw-cite-backlink"><a href="#cite_ref-8">↑</a></span> <span class="reference-text">Johan Blomkvist, Stefan Holmlid: <cite style="font-style:italic">Service Prototyping According to Service Design Practitioners</cite>. In: <cite style="font-style:italic">Proceedings of ServDes</cite>. 2010, <span style="white-space:nowrap">S.<span style="display:inline-block;width:.2em"> </span>8</span> (<a rel="nofollow" class="external text" href="http://www.servdes.org/pdf/2010/blomkvist-holmlid.pdf">servdes.org</a> [PDF; abgerufen am 20. Juni 2015]).<span class="Z3988" title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rfr_id=info:sid/de.wikipedia.org:Service-Prototyping&rft.atitle=Service+Prototyping+According+to+Service+Design+Practitioners&rft.au=Johan+Blomkvist%2C+Stefan+Holmlid&rft.btitle=Proceedings+of+ServDes&rft.date=2010&rft.genre=book&rft.pages=8" style="display:none"> </span></span>
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